Show a full chain of cause and effect: locate the problem first, then change something.
This experience carries a clear diagnostic sequence and a record that can be checked.
- Experience card: International exchange sign-up recovery
- Structured analysis
- Cross-team facilitation
- Which adjustment produced the clearest change?
New students repeated details in all three forms; only 61% finished. I interviewed 12, mapped blockers, and with the team merged the forms into one bilingual flow. Two weeks later, 84 completed it; completion rose to 87% and staff check time fell from 8 to 3 minutes. I recorded the fields, feedback and definitions for the next team. These figures cover two weeks; no long-term effect is claimed.
It uses only the confirmed 12 interviews, 84 completions, 61%→87%, and 8→3 minutes, with no invented long-term effect.
The role defines the user problem before deciding what to change.
- Evidence from 12 interviews
- The candidate's form-redesign responsibility
- Two-week results and handover definitions
- Unrecorded long-term effects
- Team results written as personal results
- Risk: The 61%→87% change covers a two-week trial; verify the dates against the activity log before submitting.
