Hosei University · Faculty of Business Administration · 教授

Research keywordsText mining・System Management・Operations Management

This is a public-data preview. Personalized fit, contact angles, and saved workflows require sign-in.

• 医療従事者向けチャットボット会話の概念抽出による特徴分析：コールセンター会話との比較2024 · 情報処理学会論文誌デジタルプラクティス（DP）, 2024年01月15日,
• Effects of Recognition of Customer Feedback on Relationships between Emotional Labor and Job Satisfaction: Focusing on a Call Center that Offers Professional Services2024 · International Journal of Social and Business Sciences, 2024年07月,
• Effects of Recognition of Customer Feedback on Relationships between Emotional Labor and Job Satisfaction: Focusing on a Call Center that Offers Professional Services Kiyoko Yoshimura; Yasunobu Kino International Journal of Social and Business Sciences, 2024年07月, ［査読有り］ 筆頭著者2024
• Redundancies as a factor in positive evaluations by call center customers.2021 · Procedia Computer Science, 2021年,

• Official profile