Osaka University of Economics and Law · Department of Business Administration / Faculty of Business Administration · 助教

Research keywordsvalue co-destruction・value co-creation・customer experience quality・negative word of mouth・customer readiness for co-creation・dental service complaints

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• ヘルスケアサービスにおける Transformative Service Literacy の研究
• 狭小商圏型ドラッグストアにおけるID-POSによる顧客分析とISM構築
• Value co-destruction causing customers to stop service usage: a topic modelling analysis of dental service complaint data
• 価値共創が与える歯科医院の患者維持構造への影響分析

• 顧客準備性と顧客経験品質の相互作用メカニズムの解明

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