Tohoku Gakuin University · Faculty of Business Administration / Graduate School of Business Administration · 教授

Research keywordshospitality management・omotenashi・service management・knowledge management・tourism industry・ryokan studies・customer satisfaction・Japanese hospitality

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• Motivation of Entrepreneurs for Service Innovation
• What is Omotenashi? A Comparative Analysis with Service and Hospitality in the Japanese Lodging Industry
• Knowledge Management for Fostering Hospitality: A Case Study of “Kagaya
• Customer satisfaction with tangible and intangible services of ryokans and hotels in the Japanese lodging industry

• インバウンド訪日観光客が満足する旅館でのおもてなしとそのマネジメント
• 九州における観光産業としての「おもてなし」の経営分析
• 観光産業におけるサービスビジネスとしての「おもてなし」の経営分析

• Official profile