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Home›Living in Japan›Disaster and Fraud Prevention: Earthquakes, Typhoons, and Scams
Health & fitting in

Disaster and Fraud Prevention: Earthquakes, Typhoons, and Scams

Earthquakes and typhoons are part of everyday life in Japan, and phone scams targeting foreign residents and older people are also common. This page covers only the essential actions that can save your life or protect your money in a critical moment, along with official sources for checking information. Experience from your home country may not always apply here: when you first hear the piercing Emergency Earthquake Warning, you may want to “turn it off”; when a typhoon warning comes, you may think “I’ll wait and see”; or you may assume a call from the “police” or “city office” is genuine. Below, we address these misconceptions one by one.

On this page1First, correct these common misconceptions: These 5 mistaken assumptions can put you in danger in Japan2When an Earthquake Strikes: What to Do When You Hear an Alert or Feel Shaking3Typhoons and Heavy Rain: Understand the Alert Levels and Evacuate Before Level 44Fraud Prevention: What to Do About Suspicious Calls or Requests for Money5Disaster Preparedness and Scam Prevention Measures to Take Upon Arrival (From an International Student’s Perspective)6Official Information Sources7Quick Japanese Glossary: Understanding Warning and Scam-Related Terms8Practice Scenario: How to Protect Yourself When You Get a Suspicious Call (Phone Role-Play)9Emergency Quick Reference: What to Do First, Who to Contact, and What Not to Do

First, correct these common misconceptions: These 5 mistaken assumptions can put you in danger in JapanExperience

  1. Misconception 1: The Emergency Earthquake Warning is too loud, so you want to turn it off the first time you hear it

    Many international students hear the piercing 緊急地震速報 (Emergency Earthquake Alert) on their phone or TV for the first time and instinctively think, ‘That’s so loud; is it a false alarm? Turn it off.’ That reaction can cost you the few seconds to several dozen seconds that may save your life. The alert works because the initial, weaker tremors of an earthquake (P-waves) travel faster than the destructive, stronger shaking (S-waves), allowing 気象庁 (the Japan Meteorological Agency) to send a warning seconds to tens of seconds before the strong shaking arrives. The right response is not to silence it; protect your head immediately and get under a sturdy table. Keep your phone’s 緊急速報/エリアメール (emergency alerts/area mail) enabled by default; do not turn it off because it is annoying.

    NoteAn alert may not arrive before shaking begins directly above the epicenter (a shallow inland earthquake). The shaking may already have started when the alert sounds, so the key is to protect your head immediately when you hear it, rather than first checking the message.

  2. Misconception 2: A tsunami warning sounds, but you go home to get your belongings or take a look at the sea first

    The most deadly part of a tsunami is not the water but 正常性バイアス (normalcy bias): your brain tells you, ‘It should be fine; there’s still time.’ The rule from 気象庁 and local governments is clear: as soon as a tsunami warning is issued, go on foot to higher ground. Do not go home to collect belongings, drive (you could get trapped in traffic), or go to the shore or river to look. During the 2011 Great East Japan Earthquake, many victims began fleeing only after seeing the tsunami, when it was already too late; tsunamis can also travel upstream along rivers.

    NoteThe first wave receding does not mean it is safe: tsunamis arrive repeatedly, and later waves may be higher. Never return to low-lying areas until the 警報/注意報 (warning/advisory) has been lifted.

  3. Misconception 3: A typhoon warning means “wait and see,” and you leave only when things get really serious

    Japan classifies disaster risk using 警戒レベル (Alert Levels) 1–5. If you are unfamiliar with the Japanese levels, you may mistake 避難指示 (Evacuation Order) for a suggestion that you can choose to follow or ignore, and wait to see what happens. That is dangerous. Level 4, 避難指示, means everyone in the designated area must immediately leave dangerous places. Level 5, 緊急安全確保 (Emergency Safety Measures), means a disaster has occurred or is imminent. Officials explicitly say not to wait for Level 5 and to complete evacuation before Level 4. Alert levels are not always issued in sequence from 1 to 5; authorities may jump directly to a higher level.

    NoteAt Level 3, 高齢者等避難 (Evacuation of Older Adults, etc.), people who need more time to move—older adults, pregnant people, and people with small children—should begin evacuating; do not wait for Level 4.

  4. Misconception 4: You get a call about the “police,” “city office,” or “a problem with your residence card” and assume it’s genuine

    Special fraud frequently targets foreign nationals and older adults. Common scripts include impersonating the police, prosecutors, a government office, or immigration and claiming that you are involved in a case, have a residence-status problem, are due a refund (還付金), or have drugs in a package. They tell you to keep it secret, transfer money immediately, use an ATM, or hand money to someone coming to collect it. 警察庁 explicitly says that police will never call to ask you to transfer money and will never direct you to LINE. Be highly cautious of international calls from numbers beginning with + (about 75% of fraud calls used international numbers in Reiwa 7) or calls displaying a number that looks like a police-box number; caller ID can be spoofed (番号スプーフィング).

    NoteLegitimate government procedures will not pressure you with ‘now, immediately, keep it secret, transfer money.’ If someone creates urgency and asks for money, it is almost certainly a scam; hang up first and verify independently.

  5. Misconception 5: You think an “evacuation site” and an “evacuation shelter” are the same place

    These two Japanese terms differ by only one character but have different meanings; the distinction was clarified in the 2013 revision of the 災害対策基本法 (Disaster Countermeasures Basic Act). 指定緊急避難場所 is a place to run to for immediate safety during a disaster, such as high ground, an open space, or a sturdy building. It is designated by disaster type: the site for an earthquake may differ from the one for flooding or a tsunami. 指定避難所 is a place to stay for a while after a disaster when you cannot return home, often a school gymnasium. Once you have settled into your rental home, find the nearest evacuation sites for each relevant disaster type; do not wait until disaster strikes.

    NoteA single facility may sometimes serve both purposes, but do not assume that it does. Check the designation list or hazard map published by your municipality.

When an Earthquake Strikes: What to Do When You Hear an Alert or Feel ShakingOfficial

  • First principle: まず身の安全 (Protect yourself first—save your life and protect your head)

    According to 気象庁 and 消防庁 (the Fire and Disaster Management Agency), do not rush outside or try to force yourself to turn off the stove. Strong shaking usually lasts about 1 minute; steady yourself first.

    1. Indoors: Get under a sturdy table and hold its legs. Protect your head and neck with a cushion or bag; stay away from windows, glass, and tall furniture that could topple.
    2. If there is no table to get under: crouch low, protect your head and neck, stay close to a load-bearing or interior wall, and avoid hanging lights and bookshelves.
    3. After the shaking stops: Check for flames or gas, open a door to secure an exit, and put on shoes to protect against broken glass before moving.
  • What to do in different locations

    1. Outdoors: Watch out for collapsing concrete walls and falling signs or glass; keep away from building exteriors.
    2. In an elevator: Press every floor button and get out as soon as it stops at the nearest floor. Do not use elevators during an earthquake.
    3. On a train or bus: Hold the straps and handrails, follow announcements from the crew, and do not get off on your own or rush onto the tracks.
    4. By the coast or a river: Do not wait for an alert. If you feel prolonged or strong shaking, head to higher ground on your own; there may be a tsunami.
  • Set up lifesaving tools in advance (don’t wait until a disaster strikes)

    1. Enable 緊急速報メール/エリアメール (emergency alerts/area mail) on your phone. It is on by default; leave it on.
    2. Install multilingual disaster-prevention apps: Safety tips (supervised by 国交省, available in 14 languages, with 緊急地震速報 and warning notifications) and NHK WORLD-JAPAN (multilingual disaster news and alerts).
    3. Find the 指定緊急避難場所 near your home for each relevant disaster type and the 指定避難所, and agree on a family meeting point.

Typhoons and Heavy Rain: Understand the Alert Levels and Evacuate Before Level 4Variable

  • Quick guide to alert levels 1–5 (also check municipal evacuation announcements)

    1. Level 1, 早期注意情報 (Early Warning Information, 気象庁): Stay alert and follow the latest disaster-related weather information.
    2. Level 2, advisories (such as heavy rain or flood advisories): Check the hazard map for evacuation sites and routes, and get prepared.
    3. Level 3, 高齢者等避難 (Evacuation of Older Adults, etc.): Older adults, people who move slowly, and anyone needing assistance should leave dangerous places first; others should prepare.
    4. Level 4, 避難指示 (Evacuation Order): Everyone in the designated area must immediately leave dangerous places. This is the level at which you must evacuate.
    5. Level 5, 緊急安全確保 (Emergency Safety Measures): A disaster has occurred or is imminent; take steps to save your life where you are. Do not wait for Level 5; evacuate before Level 4.
  • Key reminders

    1. Alert levels are not always issued in order; authorities may jump directly to a higher level. Do not reassure yourself by thinking, ‘It hasn’t reached Level 4 yet.’
    2. Going outside at night or after roads have flooded is more dangerous. It is safer to leave during daylight or at Level 3. If the water is knee-deep and difficult to walk through, evacuate vertically by going upstairs.
    3. Before evacuating, check 国交省’s 重ねるハザードマップ (Overlapping Hazard Maps) to see whether your home is in a flood, landslide, storm-surge, or tsunami risk area.

Fraud Prevention: What to Do About Suspicious Calls or Requests for MoneyOfficial

  • Warning signs to watch for immediately (if even one applies, be highly suspicious)

    1. An international call whose number begins with ‘+’, or a number that looks like it belongs to a police box or government office (caller ID can be spoofed).
    2. The caller claims to be from the police, prosecutors, a government office, immigration, or a delivery company, and says you are involved in a case, have a residence-status problem, are due a refund, or have drugs in a package.
    3. Create a sense of urgency: ‘Now, right away, keep it secret, don’t tell your family.’
    4. They tell you to transfer money, use an ATM (還付金 scams often trick victims into making a transfer from the ATM), hand cash or a card to someone who comes to collect it, or switch to LINE.
  • Take appropriate action

    1. Hang up first. Never transfer money or disclose a verification code or bank password during the call. Call back yourself using the official public number to verify.
    2. Remember: real police will not call to ask you to transfer money or direct you to LINE (as 警察庁 has stated).
    3. For a landline, you can request suspension of international calls: online at kokusai-teishi.com or by phone at 0120-210-364 To verify. On a mobile phone, you can block calls with hidden caller ID or from numbers outside your contacts, or use your carrier’s app for blocking international calls.
    4. If you have been scammed or are unsure: call 110 for immediate danger, #9110 for a police consultation, or 188 for consumer disputes (消費者ホットライン).

Disaster Preparedness and Scam Prevention Measures to Take Upon Arrival (From an International Student’s Perspective)Variable

  • Check the hazard map as soon as you rent a home: enter your address in 国交省’s 重ねるハザードマップ (disaportal.gsi.go.jp) to see whether it is in a flood, landslide, storm-surge, or tsunami zone. This affects your choice of housing and is information that a 宅建業者 (licensed real estate transaction agent) must explain in the 重要事項説明 (explanation of important matters) before signing To verify.
  • Distinguish the two types of evacuation sites: mark the nearby 指定緊急避難場所 (designated emergency evacuation site), which is chosen by disaster type and where you go first to save your life, and the 指定避難所 (designated shelter) for post-disaster accommodation.
  • Three essentials for your phone: enable 緊急速報メール, install Safety tips (14 languages), and install NHK WORLD-JAPAN.
  • Save these emergency and money-protection numbers: 110 (police emergency), 119 (fire/ambulance), #9110 (police consultation), 188 (consumer and fraud consultation), and 法テラス multilingual service 0570-078377 (weekdays 9:00–17:00, 10 languages) To verify.
  • Prepare a small emergency kit: water, regular medication, a copy of your 在留カード or passport, a little cash, a power bank, and a flashlight. During a disaster in Japan, ATMs and electronic payments may stop working.
  • If you cannot understand Japanese warnings, use the 出入国在留管理庁’s 外国人生活支援ポータルサイト and 気象庁’s multilingual disaster information (14 languages) as reliable sources; do not rely only on social media reposts.

Official Information SourcesOfficial

  • Japan Meteorological Agency: Multilingual Disaster and Weather InformationMultilingual information on earthquakes, tsunamis, typhoons, and weather warnings.
  • Cabinet Office: Evacuation Information and Alert LevelsCheck the 警戒レベル (alert level), 避難指示 (evacuation order), and latest guidelines.
  • Ministry of Land, Infrastructure, Transport and Tourism / Geospatial Information Authority of Japan: Hazard Map PortalCheck risks such as floods, landslides, storm surges, and tsunamis by address.
  • National Police Agency SOS47: Special Fraud PreventionInformation on scam tactics, consultation services, and prevention.
  • National Consumer Affairs Center of Japan: Consumer Centers NationwideConsultation services for consumer disputes and scams, including the 188 hotline.

Quick Japanese Glossary: Understanding Warning and Scam-Related TermsOfficial

緊急地震速報きんきゅうじしんそくほう

Emergency Earthquake Warning: An alert issued seconds to tens of seconds before strong shaking arrives. When you hear it, protect your head immediately—don’t turn it off just because it’s loud.

津波つなみ

Tsunami: As soon as a warning is issued, head on foot to higher ground. Don’t go home to retrieve belongings or go to the shore to watch; later waves may be higher.

避難指示ひなんしじ

避難指示 (Evacuation Order, 警戒レベル4): Everyone in the affected area must evacuate from dangerous locations immediately—it is not optional.

指定緊急避難場所していきんきゅうひなんばしょ

指定緊急避難場所 (Designated Emergency Evacuation Site): A place to go to save your life in an emergency, with sites designated for different types of disasters. It is different from an 避難所 (shelter), described below.

指定避難所していひなんじょ

指定避難所 (Designated Shelter): A place to stay for a period of time if you cannot return home after a disaster (often a school gymnasium).

特殊詐欺とくしゅさぎ

Special fraud: A general term for scams in which callers impersonate police, local government offices, immigration authorities, and others to persuade people to transfer money. Foreign nationals and older adults are frequent targets.

還付金かんぷきん

Refund scam: Scammers claim you are owed a refund and direct you to an ATM to “follow the instructions,” but actually arrange for your money to be transferred out.

Practice Scenario: How to Protect Yourself When You Get a Suspicious Call (Phone Role-Play)Experience

Phone scenario
① The caller claims an official identity and creates urgency
Other party

もしもし、こちら市役所しやくしょの者ものです。あなたの保険ほけんの還付金かんぷきんがあります。今日中きょうじゅうにATMで手続てつづきしてください。

Hello, this is the city office. You have an insurance refund. Please go to an ATM today to complete the procedure.

② You remain skeptical and do not comply
You

還付金かんぷきんをATMで受うけ取とることはありません。一度いちど切きって、自分じぶんで確認かくにんします。

Refunds aren’t collected at ATMs. I’m going to hang up and verify this myself.

③ The caller increases the pressure, but you stand firm
Other party

今いますぐでないと間まに合あいません。誰だれにも言いわないでください。

If you don’t do it right away, it’ll be too late. Please don’t tell anyone.

You

急いそがせて『誰だれにも言いうな』は詐欺さぎの手口てくちです。これで切きります。

They’re rushing me and telling me not to tell anyone—that’s a scam tactic. I’m hanging up.

④ After hanging up, you call back yourself to verify
You

公式こうしきの番号ばんごうに自分じぶんでかけ直なおして確認かくにんします。心配しんぱいなら110番ばんや#9110に相談そうだんします。

I’ll call back using the official number to verify. If I’m still unsure, I’ll call 110 or #9110 for advice.

Emergency Quick Reference: What to Do First, Who to Contact, and What Not to DoExperience

在留カード (Residence Card) lost or stolen

First doFirst, report the loss at the nearest 交番 (police box) or police station and get the receipt number for your 遺失届 (lost property report). Then apply for a 再交付 (replacement) with the Immigration Services Agency of Japan within 14 days. To verify
Call交番 (police box) / police station / Immigration Services Agency of Japan (Residence Card replacement service counter).
Do notDon’t wait longer than 14 days (there is a deadline for replacement). Don’t use a photocopy in place of the original for procedures or travel.

Passport lost or stolen

First doFirst, report the loss at a police station and get the receipt number, then apply for a replacement passport at your home country’s embassy or 総領事館 (consulate-general) in Japan.
CallPolice station / embassy or consulate-general in Japan of your country of citizenship (consular services).
Do notDon’t go to the embassy without a police report reference number (most embassies require a police certificate); don’t delay taking action, as it may affect your residence status and return home.

Unpaid wages from a part-time job

First doFirst, keep evidence such as time-clock records, your contract, and chat messages, then request payment from your employer in writing.
CallLabor Standards Inspection Office (free) / Foreign Worker Consultation Service at your prefectural labor bureau.
Do notDon’t settle things verbally without keeping evidence; don’t stay silent out of fear that it will affect your visa—claiming unpaid wages is a legal right.

Traffic accident (bicycle / car)

First doFirst, check for injuries and call an ambulance if necessary (119); be sure to report the accident to the police (110) and obtain an “事故証明” (accident certificate).
Call110 (police) / 119 (ambulance) / Your own insurance company.
Do notDon’t settle privately without reporting the accident (it may be difficult to receive insurance compensation without an accident certificate); don’t leave the scene without authorization.

Suspicious phone call / text message (scam)

First doHang up first, then call back using an official number you find yourself to verify; never click links in text messages.
CallPolice Consultation Hotline #9110 / Consumer Hotline 188.
Do notDon’t give out passwords, transfer money, or hand over your card during a call; don’t call back a number provided by the caller.

You are sick but don’t speak Japanese

First doFor emergencies, call 119 (ambulance) first; for non-emergencies, call “救急安心センター #7119” for advice, or go to a nearby hospital with a translation app. To verify
Call119 (ambulance) / #7119 (emergency medical consultation) / Your municipality’s foreign resident medical consultation desk.
Do notDon’t tough out a serious condition for fear of the cost; don’t forget to bring your residence card and health insurance card (national health insurance card).
Verified on 2026-06-19. Main sources: Cabinet Office Disaster Management (bousai.go.jp), Japan Meteorological Agency (jma.go.jp), the Prime Minister’s Office disaster preparedness page, the National Police Agency’s SOS47 special fraud prevention page (npa.go.jp), the Consumer Affairs Agency/National Consumer Affairs Center of Japan (caa.go.jp/kokusen.go.jp), the Immigration Services Agency of Japan (moj.go.jp/isa), Japan Legal Support Center (houterasu.or.jp), and the Ministry of Land, Infrastructure, Transport and Tourism Hazard Map Portal (mlit.go.jp). Figures such as the number and value of fraud cases (approximately 27,000 cases and about 1.4 trillion yen in losses in Reiwa 7), the number of languages supported by each organization, and service hours change annually; they are marked To verify. After moving in, check the municipal disaster-prevention page and hazard map, and save nearby evacuation sites, shelters, and notification channels. Before seeking help, check each agency’s service languages and hours.

Reviewed 2026-06-19