Common misconceptions: Things that may be different before and after you arrive in JapanExperience
Misconception 1: Thinking that moving just means "taking your belongings to the new place"—it actually involves legally required notifications, and late filing can result in a fine or even cancellation of your status of residence
For example, people arriving from China may not know the mandatory deadline for reporting an address after moving. Japan has clear legal obligations for mid- to long-term residents (such as students and workers holding a 在留カード). The Immigration Services Agency of Japan requires you to file a residence notification at the municipal office in your new area within 14 days of moving to a new address (in practice, this is completed when you file a 「転入届」 at the new address). Failure to notify may result in a fine of up to 200,000 yen; failing to notify for over 90 days without a valid reason may be grounds for revoking residence status (and may affect renewals and permanent-residence screening). This may be one of the biggest differences from systems in other home countries. Before moving, check immigration’s address-notification page. If late, promptly explain the circumstances to the municipal office and immigration and ask how to complete notification To verify.
Misconception 2: Thinking that handling everything once at your new address is enough—if you move to a different municipality, you must first file a 「転出届」 at your old address
Moving within the same municipality: file one 「転居届」 at that municipal office. Moving to a different municipality: there are two steps. First, file a 「転出届」 at the old municipal office (you can do so starting 14 days before the move; some municipalities allow online submission through マイナポータル). After receiving the transfer information, file a 「転入届」 at the new municipal office. Without the transfer-out step, the new office often cannot process the move-in notification directly.
Misconception 3: Thinking you have to go to the Immigration Services Agency to change the address on your residence card—in fact, it is updated when you file your 「転入届」 at city hall
You do not need to visit an immigration office separately to change your address (place of residence). Take your 在留カード to the municipal office and file a 「転入届/転居届」; the office will write your new address on the back of the card, completing the residence notification (under the Basic Resident Registration Act, filing the move-in notice is treated as notifying immigration of your place of residence). Note: only changes to the 「在留期間」 or 「在留資格」 on the residence card require immigration procedures; moving does not change them.
Misconception 4: Thinking that you can get electricity, water, gas, and internet working by calling on the day you move in—the gas supply must be turned on by appointment while you are present, and fixed-line installation can have a wait of several months during peak season
Electricity and water can generally be turned on without an in-person appointment that day. However, opening the supply for city gas or propane gas usually requires you or a representative to be present, and you must book a time in advance; if you forget, you may have no hot water that day. Fixed internet (光回線) requires installation work: about 2 weeks in an apartment building and 1–2 weeks in a detached house. During the March–May peak season, the wait may exceed 2 months. Book at least a month ahead, or 2 months ahead during peak season. To verify
① Municipal office procedures: 「転出届」 → 「転入届」 + residence card (statutory deadlines)Official
Old address: File a 「転出届」 (when moving to a different municipality)
- Timing: You can file starting about 14 days before the moving date, through around the day you move. Some municipalities let you use your マイナンバーカード to submit a 「転出届」 online through マイナポータル and make a 「来庁予約(転入予約)」 at the new office, avoiding a trip back to the old office. To verify
- Obtain a 「転出証明書」 (for in-person filing); if you use マイナポータル online, there is no paper certificate and the offices coordinate through the system.
- At the old address, also file the National Health Insurance qualification-loss notice (国民健康保険の資格喪失届). 印鑑登録 is canceled automatically with the move-out (no separate procedure needed); file a notice that you are no longer eligible for 児童手当, if applicable.
- To verify Check the old municipality’s moving-out notification page for application channels and required documents.
New address: File a 「転入届」 within 14 days of moving in (or file a 「転居届」 if moving within the same municipality)
- Legal deadline: File at the municipal office for your new address within 14 days of actually starting to live there.
- Bring: your 在留カード (all household members who hold one should bring theirs), passport, 転出証明書 (if you filed the move-out notice in person), and マイナンバーカード if you have one (you need to complete 「継続利用」; it becomes invalid if you do not do so within 90 days).
- The office will write your new address on the back of your 在留カード, completing the residence notification at the same time; there is no need to visit immigration separately.
- At the new address, also file for National Health Insurance enrollment (国民健康保険加入届; also within 14 days, or up to about 2 years of premiums may be billed retroactively), apply for 児童手当, continue use of your マイナンバーカード (within 90 days of filing the move-in notice), and re-register your seal if needed. For a National Pension address change: if My Number is linked to your basic pension number (基礎年金番号), your address is generally updated automatically through resident records and no separate report is usually needed. If it is not linked or a special case applies, contact the local pension office (年金事務所, Japan Pension Service). To verify
Check family members and co-residents
- If the entire household is moving, bring each person's 在留カード and マイナンバーカード.
- If your 在留カード has not yet been issued and your passport records your status, follow the office's instructions and file under the Basic Resident Registration Act.
- To verify Required documents vary slightly by municipality. The safest approach is to check the new municipal office's website or call in advance.
② Utilities (electricity, water, gas, internet): each has different advance booking requirementsVariable
Electricity (電気): Stop service at your old home and start it at your new home; arrange about 1–2 weeks in advance
- Estimate: Arrange to stop electricity at the old home and start it at the new home 1–2 weeks before moving (by phone or on the power company's website).
- You usually do not need to be present at the new home that day; electricity will come on when you switch on the breaker (ブレーカー). Some providers require you to contact them.
- Guide Use the power company’s moving page to book service-stop and new-address start dates.
Water (水道): Arrange about 3–4 days in advance (you can leave it a little later than electricity)
- Estimate: Arrange to stop water at the old home and start it at the new one about 3–4 days before the move (through the local water bureau's website or by phone).
- You generally do not need to be present at the new home; turn the water stop valve to start the supply.
- Guide Book stop and start dates on the local water bureau’s service-stop/start page To verify.
Gas (都市ガス/プロパン): Turning on the gas requires an appointment for a time slot when you can be present—this is the easiest detail to overlook
- Closing the gas supply at your old home (「閉栓」): If attendance is required, arrange this at least 3 days before move-out (same-day service may be possible, but is risky).
- Opening the gas supply at your new home (「開栓」): You or a representative usually must be present, so book a specific time in advance (appointments are limited during peak season).
- If you forget to book, you may have no hot water and be unable to cook or shower that day; book early, especially during the moving season.
- To verify Whether attendance is required and how long it takes depend on the type of gas and the provider.
Internet (fixed-line services such as fiber-optic): Arrange 1 month in advance, or 2 months during peak season
- Activation requiring installation work: about 2 weeks for an apartment building and 1–2 weeks for a detached house; it usually takes 2 weeks to 1 month from application to the installation date.
- During the March–May peak, waits may exceed 2 months; consider booking before the busy season (around January). To verify
- If installation cannot be completed in time, use an option that needs no installation, such as a ホームルーター or ポケットWiFi (compare costs and speeds yourself).
③ Disposing of old furniture and appliances: Oversized garbage + Home Appliance Recycling LawVariable
Oversized garbage (large items): Arrange collection with your municipality and buy a disposal ticket
- Furniture above a certain size (thresholds vary by municipality; a common rule is an item with one side at least 30 cm) is 粗大ゴミ and cannot be disposed of as ordinary trash.
- Process: Book through the municipality's 「粗大ごみ受付」 by phone or online → buy a 「粗大ごみ処理券(有料シール)」 at a convenience store and attach it → put the item at the designated collection point on the assigned date.
- The disposal ticket fee is charged by item and varies by municipality To verify; appointments fill up during peak season, so book well in advance.
Four categories under the Home Appliance Recycling Law: Cannot be disposed of as oversized garbage; two separate fees must be paid
Covered items: air conditioners; televisions (CRT, LCD, and plasma); refrigerators and freezers; and washing machines and clothes dryers (four categories in total; Ministry of Economy, Trade and Industry / Association for Electric Home Appliances).
- You pay two charges: ① リサイクル料金 (a set amount for each manufacturer) + ② 収集·運搬料金 (collection and transport, set by the retailer or contractor).
- There are three disposal routes: a) ask the store where you bought it, or the store where you are buying a replacement, to collect it; b) take it yourself to a 「指定引取場所」 (designated collection point) (first fill out a 家電リサイクル券 at the post office and pay the リサイクル料金); c) if you are unsure which route applies, ask your municipality.
- リサイクル料金 estimates (tax included; vary by manufacturer) GuideTo verify: air conditioner about ¥550-2,000; TV about ¥1,300-3,700 (depending on size); refrigerator/freezer about ¥3,700-5,600 (depending on size); washing machine/clothes dryer about ¥2,500-3,300. Collection and transport fees are additional. Check the 家電リサイクル券センター (rkc.aeha.or.jp) and search by manufacturer for the exact amount.
Tip for international students: Don’t take the easy way out by using a roadside "free collection" truck
Unlicensed, illegal collectors may charge exorbitant fees or dump items and cause pollution; the person who hired them may be held responsible. Use an authorized retailer, your municipality, or a designated collection point. If the appliance can be reused, consider selling it to a secondhand shop (リサイクルショップ) to offset disposal costs.
④ Moving companies: Prices double during the March–April peak season—how to book for lessVariable
Peak-season pricing: March and April are the most expensive months; prices can be more than twice those in the off-season
March–April is the peak moving season around the fiscal-year change. According to published data from moving companies, quotes for long-distance household moves in March can be more than twice those in January, the lowest month of the year; single-person moves in peak season are also often ¥20,000–30,000 more than usual. Give each provider the same date, distance, and load size, obtain written quotes, and compare extra charges and cancellation conditions To verify.
Tips for saving money
- Book early: cheaper dates and time slots in peak season fill up quickly. Booking at least 1–2 months ahead is recommended.
- Compare several quotes: use a 一括見積 service or request quotes directly from 2–3 companies rather than relying on a single quote.
- Avoid peak times: if possible, avoid late March to early April, weekends, month-end, and morning slots. Weekdays, afternoons, and フリー便 (flexible-time service) are often cheaper.
- Reduce what you move: dispose of 粗大ゴミ and appliances before moving; the less you take, the cheaper the move.
Before moving out, don’t forget: restoring the property to its original condition and your security deposit
When ending a lease, follow the contract’s 「原状回復」 (restoration to the original condition) terms. Ordinary wear generally does not require compensation, while damage caused by the tenant may be deducted from the 敷金; check the contract for cleaning fees and other terms. Check the notice period for moving out (often written notice to the landlord or management company one month before moving) To verify.
⑤ Complete address-change checklist: Don’t forget these after movingOfficial
Identification and documents (priority; statutory deadlines)
- 在留カード: when you file the 転入届, the service counter records your new address on the back of the card (completed automatically).
- マイナンバーカード: complete 「継続利用」 together with your 転入届, within 90 days after filing it; otherwise the card becomes invalid.
- 印鑑登録: when moving across municipal boundaries, registration is automatically canceled with the 転出. If you need a registered personal seal (実印), register it again at your new address.
Financial and communication services (update each one yourself)
- Bank account: update your address through each bank’s website, app, or counter (for statements and card delivery); some banks require proof of your new address.
- Mobile phone: update your address and billing address on your carrier’s website or My Page.
- Credit cards, subscriptions, NHK, newspapers, insurance, and similar services: update each address individually.
Post office "change-of-address and mail forwarding service (転送届)"—strongly recommended to arrange first
- Purpose: mail sent to your old address is forwarded to your new address free of charge for one year (renewable), helping you avoid missing important documents.
- Apply at a post office counter or online through e転居 (ゆうびんポータル). It takes about one week to take effect, so try to apply before moving.
- This is a safety net: even if you forget to update your address somewhere, mail can still reach your new address during the forwarding period.
Other commonly overlooked items
- 運転免許証: if you have one, update your address at a police station or 免許センター.
- 自転車防犯登録: if you move to a different prefecture, re-registering is recommended (the registration is used if you are stopped by police or your bicycle is recovered).
- School, lab, 奨学金 (such as JASSO), and バイト先: update your registered address and emergency contact information.
- マイナポータル’s 「引越し関連手続」 can show you in one place which address changes you need to make To verify.
Quick timeline reference (目安)Experience
- Two months before moving: book a 引越し業者 during peak season and reserve fixed-line internet installation (especially early for moves from March to May).
- Two to three weeks before moving: request electricity and ガス service shutoff/start, and book a time for the ガス開栓立会.
- From 14 days before moving: you can file a 「転出届」 for your old address (or submit the move-out notification online through マイナポータル).
- Three to four days before moving: request water shutoff/start; try to have the post office 「転送届」 filed already.
- Within 14 days after moving in (a legal deadline): file a 「転入届」 at your new address, update the back of your 在留カード, enroll in 国保, and complete マイナンバーカード 継続利用.
- After moving in, update your address with each bank, mobile carrier, credit card, subscription, driver’s license, bicycle registration, and other services.
Official information and verification linksOfficial
- Immigration Services Agency of Japan · Notification of a change of place of residenceCheck the notification requirements for residence card holders who move
- Digital Agency · Online moving procedures serviceCheck the My Number Portal process for filing a move-out notification and scheduling a visit to the municipal office
- My Number Portal · Moving ProceduresCheck the 14-day deadline to complete your move-in notification or change-of-address notification at the municipal office for your new address
- Ministry of Economy, Trade and Industry · Proper Disposal of the Four Categories of Home AppliancesCheck disposal options for air conditioners, TVs, refrigerators, washing machines, and other items
- Home Appliance Recycling Ticket Center · Fee SearchCheck the recycling fee by manufacturer and item
A Mini-Glossary of Japanese Terms · What to Say at the Counter or on the PhoneOfficial
- 転出届てんしゅつとどけ
Moving-out notification: A notification filed at the municipal office for your old address before moving to a different municipality. Once completed, you receive a 「転出証明書」.
- 転入届てんにゅうとどけ
Moving-in notification: A notification filed at the municipal office for your new address within 14 days of moving. The staff will also write your new address on the back of your residence card.
- 転居届てんきょとどけ
If you move within the same municipality, you only need to file this notification once (no moving-out notification is required first); if you move to another municipality, you must complete both steps: moving out and moving in.
- 転出証明書てんしゅつしょうめいしょ
Moving-out certificate: A document issued by the municipal office for your old address when you file a moving-out notification in person, and submitted when you file your moving-in notification. (If you file your moving-out notification online through the My Number Portal, there is no paper document; the systems share the information.)
- 開栓かいせん
(Gas) opening the supply: Before using gas in your new home, you need to book a staff member to come and turn it on. In most cases, you must be there in person for the 「立会」. If you forget to book, you may have no hot water on moving day.
- 立会たちあい
Being present in person: Situations such as having the gas supply turned on or attending a move-out inspection require you (or a representative) to be there.
- 粗大ゴミそだいごみ
Oversized garbage: Furniture over a certain size cannot be disposed of as regular garbage. You need to book a collection with your municipality, buy a disposal ticket, and then put it out.
- 転送届てんそうとどけ
Mail forwarding request: Ask the post office to forward mail from your old address to your new address free of charge (for 1 year). Set this up before moving as a backup measure.
Practice Scenario ① · Filing a 「転入届」 at the Municipal Office (Read Along with the Pronunciation Guide)Experience
すみません、転入届の手続きはどこですか?
Excuse me, where can I file a moving-in notification?
住民課の窓口です。番号札をお取りください。
At the Resident Affairs Division counter. Please take a number.
他の市から引っ越してきました。転出証明書と在留カードはこちらです。
I’ve moved here from another city. Here are my moving-out certificate and residence card.
ありがとうございます。新しい住所を在留カードの裏に記載します。
Thank you. I’ll write your new address on the back of your residence card.
国民健康保険も今日ここで手続きできますか?
Can I also take care of National Health Insurance here today?
はい、できます。あちらの窓口でご案内します。
Yes. Please go to that counter over there.
Practice Scenario ② · Calling to Book a Gas 「開栓」 Appointment (Polite Language for Phone Calls)Experience
お世話になります。引っ越し先のガスの開栓をお願いしたいんですが。
Hello. I’d like to book an appointment to have the gas turned on at my new home.
かしこまりました。ご住所とご希望の日を教えていただけますか?
Certainly. Could you tell me your address and your preferred date?
開栓の時は立会いが必要ですか?
Do I need to be there in person when the gas is turned on?
はい、ご本人の立会いが必要です。午前か午後、ご希望はありますか?
Yes, you’ll need to be there in person. Would you prefer a morning or afternoon appointment?
Practice Scenario ③ · A Street-Side 「Free Collection」 Truck Comes to Your Door—How to Turn It Down (Avoiding Scams)Experience
ご不要の家電、無料でお引き取りしますよ。
We collect unwanted home appliances for free. (A common sales pitch; you may be charged excessive fees afterward or the items may be illegally dumped.)
いえ、結構です。自治体で処分しますので。
No, thank you. I’ll arrange disposal through my municipality.
今なら無料ですよ。すぐ済みますから。
It’s free if you do it now. We can take care of it right away. (Continued pressure)
必要ありません。失礼します。
No, thank you. I have to go now. (End the conversation directly, and don’t let them take anything away.)
